IT System Specialist (18310)

HPP Klient
100 000 CZK
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Our client, a new and dynamic company in the area ofcitizenship and residence planning, is seeking an experienced IT SystemSpecialist to join the current IT team.


Location: Bratislava / Vienna / Malta, 3 days Home Office, 2days on-site

Form of cooperation: Full-time contract

Start of cooperation: 10/2019 or ASAP

About the project:

You should be a technical professional who possesses theexperience and expertise to support the IT Service Delivery Team. In thisposition, you will use your own expertise to develop, improve, and maintainvarious systems of the client.

What will you be working on:

- focus on leading investigations and troubleshooting of issuesthat arise in the system(s) by assigning, allocating, and following up suchissues with all stakeholders involved through appropriate issue trackingsystems (mainly JIRA)

- participate in technical research and development toenable the continuing innovation and ensure operating systems,and software systems are fully operational and in line with the roadmap

- implement or be part of the implementation team for newservices and/or change and improve existing services and assure delivery according tothe agreed quality

- responsible to maintain IT services/software up to dateand test new services/software before being released to end users

- act as a mentor and assist the Service Desk Analysts andas second-level user support when required

- Creation and maintenance of knowledge-based articles thatsupport Service Desk Analysts, as well as end users

- Assist end users via remote support due to issues forglobal end users if necessary

- Engaging services and support from service providers whenrequired

- Definition of operational measures, guidelines and best practicesfor the offices managed (local and remote)

What you need to know:

- minimum of 5 Years of experience in a similar role

- an advanced diploma or equivalent in ICT or other relateddiscipline

- experience in the configuration and management of ITinfrastructures, including but not limited to Scripting, Microsoft WindowsServers, LAN, WLAN, MDM, PABX and ticketing systems

- Fluency in English is required

- An ability to recognize and respond to diverse thinkingstyles, learning styles, cultural qualities and a global mind-set

- Some familiarity with Linux systems

- Desirable to have knowledge of administering Jira

- Desirable to have ITIL certification or other IT industrycertification

- Procurement of suppliers and any other resources required

- Good interpersonal skills, given the strong relation tothe user community

- Planning and Organizing

- Judgement and Decision Making

- Relationship Building

- Eye for detail

- Policy Compliance

- Political awareness