IT Support (43578)

I am looking for an IT Support to join a team in Vienna and combine hands-on technical support with process improvement. Your responsibilities will include 1st and 2nd Level Support, device configuration and testing, troubleshooting, ticket management, asset administration and documentation. Knowledge of PowerShell, Bash or similar scripting is a plus. If you enjoy hands-on IT support and improving the way things work, get in touch.

🚀 Project
- providing 1st and 2nd Level IT Support for internal users
- analyzing and resolving issues with hardware, peripherals, and end-user devices
- preparing, configuring, commissioning, and testing devices
- installing and troubleshooting device drivers
- processing incidents and service requests through a ticketing system
- tracking and transparently managing support cases
- communicating with users and explaining technical issues clearly
- maintaining and updating asset and inventory databases
- performing data quality checks and resolving inconsistencies in device records
- optimizing existing support and hardware management processes
- identifying recurring manual activities suitable for automation
- developing simple scripts and automation solutions
- documenting solutions, processes, incidents, and recurring issues
- collaborating with internal IT teams and other stakeholders

🎯 Skills
- experience in IT User Support, Service Desk, or Desktop Support
- hands-on experience with hardware and end-user device support
- experience with 1st / 2nd Level Support
- strong troubleshooting skills in hardware, peripherals, and device configuration
- experience with ticketing / issue tracking systems
- basic knowledge of Incident Management principles
- experience with hardware asset or inventory management
- ability to maintain accurate and consistent asset data
- good working knowledge of Microsoft Office
- ability to work accurately, systematically, and independently
- very good communication skills and a strong user-oriented approach
- ability to explain technical issues clearly to non-technical users
- german at C1 level or higher – mandatory
- english at B2 level or higher
- willingness to work on-site in Vienna

💡 Nice to have
- experience with automating routine IT support tasks
- basic scripting knowledge, e.g. PowerShell, Batch, Bash, or a similar scripting language
- experience with optimizing IT support processes
- experience with IT Asset Management and Hardware Lifecycle Management
- experience with device rollouts or workplace / endpoint support
- knowledge of ITIL principles
- experience documenting support processes and maintaining a knowledge base
- experience with reporting or quality control of inventory data

#LI-PB2