Business Process Specialist (40380)

As a Business Process Specialist, you will influence the health of a CMDB and manage key processes for incident, problem, and change. You will also lead efforts to address major incidents and manage change advisory boards. If you are a proactive communicator with an affinity for ITIL best practices and experience with cross-functional teams, this is the role for you.

🚀 Project
- managing incident, problem, change and configuration processes
- leading major incident response efforts
- facilitating root cause identification
- managing change advisory boards
- influencing CMDB health

🎯 Skills
- strong understanding of ITIL processes and best practices
- affinity with ITIL processes
- willingness to work in a 7 x 24 standby grid
- experience with cross-functional teams
- excellent communication skills to facilitate communication
- ENG C1