Support Engineer (20667)

Brno
5/2020
Permanent Client
70 000 CZK
« back
I’m currently looking for Support Engineer. This job is for a permanent contract for our client. You will provide highly visible customer support through the performance of on-site installation. As well as overseeing any necessary diagnoses, troubleshooting, service and repair of complex equipment and systems.

What will you be working on:
- deploy products to customer systems (either onsite or remotely)
- perform cross-product support including complex system recovery
- analyze log files to assist in problem identification and resolution
- diagnose and isolate complex cross product inter working issues and third party issues
- own and handle customer support requests in accordance with customer service levels, 
  ensure customer service level agreements are met
- propose, review, approve and implement changes on systems in deployment or support
  phase
- recommend product/process improvements to product development team and product 
  management
- participates in 24x7 on-call coverage during out-of-office hours

What you need to know:
- willingness to learn new things
- willingness to travel to abroad to customers
- analytical thinking
- good experience working with Linux and network administration
- experience of installing, upgrading and configuring computer hardware and software
- good virtualization experience
- good understanding of software engineering principles
- experience working with IP networks
- experience working with DBs

Extras:
- 1 weeks of extra vacation
- 3 sick days
- team buildings, company breakfast
- free drinks in the office, home office
- english courses

I'm interested