Support Engineer (20756)

Praha, Hradec Kralove, Ostrava
5/2020
Permanent Client
20%
60 000 CZK
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I'm looking for proactive Support Engineer with good knowledge of Linux/UNIX systems. As a permanent contractor you will be working in a team that supports a few, dedicated customers with customized services on 2nd and 3rd level in and around of internal applications. You will grow a deep knowledge of and relationship with your customers and come to understand their unique business models. You can look forward to work in a young, unconventional agile company that quickly brings good ideas to life and is committed to market driven innovations.

What will you be working on:
- use problem solving skills to analyze and solve requests coming from our customers
- managing incidents based on defined ITIL priorities
- performing root cause analysis
- understanding pricing platform from customer and technical side
- analyzing logs, code debugging, understanding database queries, monitoring server 
  performance
- active communication with other teams when it comes to investigating or fixing server bugs, 
  addressing configuration change requests and reporting core bugs
- being on evening and weekend duties after completed training, be available within one hour 
  to address new Critical tickets or system down situations based on received monitoring alerts
- proactively sharing knowledge and “how-to” with customers and our teams internally when 
  Possible

What you need to know:
- proven basic programming skills is a must (preferably in Groovy, Java)
- basic Linux/UNIX knowledge needed (shell scripts, CRON, grep, cat …)
- MySQL/Postgres skills, understanding logs
- knowledge and interest in coding, SQL, web technologies (HTML, JSON, REST API), GIT
- experience with ticketing systems or development methodologies – working with priorities, 
  SLA, statuses, workflows, JIRA
- excellent communication and writing skills – reaching out to customers/internal teams, 
  expanding documentation/how to articles, reporting bugs into JIRA

Extras:
- space and responsibility to bring your ideas to life
- flexible environment and time
- free choice of your working equipment (notebook, mobile)
- our offices are exceptional by the look and the atmosphere
- over-standard benefits, holidays, sick days, etc.
- you can also work from home or park

I'm interested