Service Delivery Support (42345)

I’m looking for a Service Delivery Support who will ensure the stability and performance of software applications in a large-scale distributed environment. If you have strong experience with Windows and Linux systems, hands-on knowledge of Kubernetes and Docker, and can efficiently resolve incidents and manage deployments, I’d like to hear from you.

🚀 Project
- providing support and maintenance for software applications in a large-scale distributed network environment
- monitoring application instances and ensuring stable system operation
- managing and resolving incidents in a timely manner
- handling application deployments and release management processes
- configuring systems and maintaining application settings
- collaborating with end users to troubleshoot issues and gather requirements
- documenting technical activities, procedures, and system changes

🎯 Skills
- higher vocational training in the area of computer science with 3 years post- related experience or a secondary educational qualification with 5 years post-related experience
- at least 3 years practical experience of working experience within a large organization, including the operation, administration, testing and maintenance of software for modern information systems in a networked and distributed environment
- knowledge of operating systems that are currently used for modern information systems
- experienced in handling 1st and 2nd line issues, working with solution knowledge-base and capable of writing new solution entries
- experience with deployment and maintenance of both Windows and Linux based systems (e.g. via vSphere and with Active Directory)
- experience with working in isolated environments when installing solutions (e.g. Windows applications and Container environments)
- experience with Kubernetes and Docker (container) based solutions, including their deployment and maintenance
- experience with (pre-)deployment pipelines for testing, controlling and distribution of code modules and containerized solutions (e.g. Jenkins, GitLab)
- familiarity with (limited) hardware allocation, DNS, Active Directory-based access controls
- administration of Relational Database Management Systems, e.g. Microsoft SQL Server
- administration of web-based software applications and information systems
- data and systems interoperability, interoperability testing standards, procedures and methodologies
- security cross-domain information exchange methodologies, tools and techniques
- IT service management and tools
- the ability to communicate effectively in written English to produce technical documents such as technical notes, reports, and reference documents

💡 Nice to have
- Grafana (monitoring dashboards)
- knowledge of database technology roadmaps and lifecycle management
- experience with cloud platforms (beyond RDBMS)

#LI-VN1