Service Desk Coordinator (41059)

I’m searching for a Service Desk Coordinator who’ll serve as the primary contact for IT support, ensuring smooth hardware, network, and software operations. You’ll collaborate with European IT teams and deliver a seamless tech experience to colleagues. Strong experience with Windows 11, Microsoft 365, Active Directory, and ticketing systems is expected. Knowledge of Apple devices, Intune, and ITIL practices is a plus. Sounds like a fit? Get in touch.

🚀 Project
- serve as the primary onsite contact for all IT support activities in the Berlin office
- re-establish and maintain reliable, professional, and proactive local IT service delivery
- collaborate closely with European IT teams and the Internal Client Experience team
- ensure efficient resolution of user issues and technical incidents
- oversee and maintain local office IT infrastructure and hardware
- deliver a seamless and high-quality technology experience to internal clients
- support continuous improvement of IT service standards and processes
- act as a liaison between local users and remote IT support functions

🎯 Skills
- IT client-facing (onsite/service desk) experience
- PC hardware setup, printers, wireless devices knowledge
- familiarity with Windows 11, Group Policies, Active Directory
- proficient in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office)
- knowledge of iManage, Intune, Apple (iOS, iPadOS, macOS)
- ticketing systems (ServiceNow, Jira, FreshService, BMC)
- IT process/procedure documentation
- understanding of ITIL and service management