Salesforce Technical Consultant (43555)

I am looking for a Salesforce Technical Consultant to support Sales Cloud and Service Cloud environments. You will translate business requirements into scalable Salesforce solutions using configuration, Flow automation, and data model changes. The role includes handling support tickets, troubleshooting root causes, and advising stakeholders on solution design and best practices. Strong hands-on Salesforce experience and ability to communicate with business users are essential.

🚀 Project
- acting as technical point of contact for Salesforce Sales Cloud and Service Cloud, translating business requirements into technical solutions
- designing and implementing Salesforce configurations including objects, fields, page layouts, record types, validation rules and automation (Flow)
- handling support tickets, diagnosing root causes and providing sustainable solutions rather than surface fixes
- advising stakeholders on solution design, trade-offs and best practices
- maintaining platform health including data quality, user access, roles and sharing rules
- documenting configuration decisions and solutions for internal knowledge sharing

🎯 Skills
- proven experience as a Salesforce Technical/Functional Consultant with hands-on Sales Cloud and Service Cloud
- strong ability to translate business requirements into scalable Salesforce solutions
- hands-on experience with core Salesforce configuration (objects, fields, layouts, validation rules, Flow, automation, permissions, profiles, reports & dashboards)
- experience working directly with business stakeholders and explaining technical solutions
- experience with support ticket handling and incident resolution in Salesforce environments
- strong solution design thinking, not just execution of configuration tasks

💡 Nice to have
- Dutch language (spoken/written)
- Salesforce certifications (Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder)
- basic Apex or integration knowledge
- experience with additional Salesforce clouds or tools
- experience with agile / ticket-driven environments (e.g. Jira Service Management)

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