Technical Support Engineer Associate (41271)
I am looking for a Technical Support Engineer Associate who will provide technical guidance and solutions to customers and troubleshoot product and service issues. You will document solutions and best practices for self-service channels and provide feedback to product teams. I expect a technical background, strong communication skills, and willingness to learn new processes. Your role will also include identifying customer risks and bridging gaps between needs and technology. If this opportunity interests you, please get in touch.
🚀 Project
- provide technical guidance and solutions to customers
- troubleshoot product and service issues to ensure optimal performance
- document solutions and best practices for self-service support channels
- provide feedback to product teams to drive improvements
- proactively identify and address customer risks and concerns
- bridge gap between customer needs and technological capabilities
🎯 Skills
- technical background, high-school with IT practice or university degree related to IT
- basic experience with Java or SQL is an advantage
- strong communication skills for calls, chat, and web tools
- willingness to learn new processes and software products
- openness to mentoring from senior colleagues
- ENG B2
💡 Nice to have
- hands-on experience in customer support or IT support environment
- familiarity with troubleshooting and problem-solving in IT products
- proactive approach to identifying improvements
