Support Engineer (42230)

I am looking for a Support Engineer to deploy products and provide advanced technical support across complex systems. You will analyze logs, troubleshoot cross-product issues, and ensure smooth system operations while meeting SLA requirements. The role requires experience with Linux, networking, and system configuration, along with strong analytical skills. If you enjoy solving complex technical challenges and working in a dynamic, customer-facing environment, this opportunity is for you.

🚀 Project
- deploy products to customer systems, mostly remotely
- provide cross-product support including complex system recovery
- analyze log files to identify and resolve issues
- diagnose and isolate complex cross-product and third-party issues
- handle customer support requests in line with SLAs
- propose, review, approve, and implement system changes
- recommend product and process improvements to product and development teams
- participate in 24x7 on-call support

🎯 Skills
- willingness to learn new technologies
- willingness to travel abroad to customers
- strong analytical thinking
- experience with Linux and network administration
- experience with installing, upgrading, and configuring hardware and software
- virtualization experience
- understanding of software engineering principles
- experience with IP networks
- experience working with databases

💡 Nice to have
- knowledge of Kubernetes and Docker
- knowledge of mobile networks